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Advice and answers from the Ticketing Support Team

Search results for:app
Passage Manager App Reporting
"App: Cash" for cash sales, "Web: Credit/Debit" for online sales, or "App: Terminal" for in-person card… You have been asking for reporting in the mobile app, and as of September 2025 it is now available!… Like the online Tickets report the mobile app version will show the number of tickets sold, number of
Passage Manager App: Scan Settings
Access your scan settings on the Passage Manager app by tapping the "Settings" icon, then "Scan Settings… The app will continually check for an internet/data connection and sync when one is available, updating… If you're seeing old data when logged into the app, use "Clear Cache" to erase the current session and
Passage Manager App: Sales Settings
Passage Manager App Theme Settings
The Passage Manager app can be set to one of three theme settings… By default the app will be set to follow your system theme… If your device is set to dark mode, the app will be in dark mode
Where to get the Passage Manager App
Follow this link to download the Passage Manager app on your iOS device (iPhone, iPad, iPod)… Once the app is installed, open it (black icon with orange Passage logo) and login using your Passage… Follow this link to download the Passage Manager app on your Android device. Click "Install."
VIDEO: Getting Started with the New Passage Manager App
[Inline Video] We are currently building out our support articles for the new Passage Manager app, released… options for checking in guests at the event (scanning and guest list), and making sales in-person on the app
Offline Mode / Sync Scanning Mode
A faster / more consistent ticket scanning experience on the Passage Manager App if you have intermittent internet connectivity issues… You can download the latest Android app update (4.1.0) here… Since the app is only checking the locally downloaded list and not looking to the list on the Passage
Setting up Your STAR Thermal Receipt Printer with the Passage Manager App
Configure your printer with the app. - Open the Passage Manager App on your device and login. - Head… I need to set up my receipt printer on the app. How can I do that?… To setup your printer just follow these steps: I need to set up my receipt printer on the app
Change an In-Person Transaction Total at Checkout with "Custom Total"
If you're using the Passage Manager App for in-person sales and need to periodically change the total of a transaction, read on!… time to actually set up a discount, you can utilize the "Custom Total" feature of the Passage Manger App… To change the total on an in-person transaction through the Passage Manager App to a "Custom Total" (
Creating and Selling Products
Create and sell your first products as an upsell, standalone, or in-person on the Passage Manager App… In-person at your event, the Passage Manager app is a dedicated point-of-sale system… So, you can have the app running transactions at your ticket booth, concession stand, and merchandise