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Using the Passage Manager App
Selling Tickets and Products at Your Event
Selling Tickets and Products at Your Event
Alex Linebrink avatar
Written by Alex Linebrink
Updated over a week ago

For information and tips about using the Passage Manager app, please watch the video found here:

Passage not only allows you to sell tickets to your events online in advance, you can also sell tickets and products in-person at the event. Both credit card and cash transactions can be processed and included in your reporting alongside your online sales. In order to accept credit card transactions you will need a supported card reader, which can be ordered at this link:

To get started with in-person sales log into the Passage Manager app with your account email and password. Then, tap the "Sales" icon at the bottom of the screen.

Tap the "Select an Event" button and choose the event you are selling for from the list. You can then tap the "Events" tab for ticket sales or the "Products" tab to sell merchandise or other products you have connected to the event (Note: if you don't have any products, you won't see the tab). You can switch back and forth between these tabs to include both on the same order.

Ticket Sales: Make sure "Events" is highlighted, then select the timeslot you are selling for. This will bring up a list of available ticket types. Tap an item once to add it to cart; tap again to increase the quantity in the order. To reduce quantity or remove an item from the cart, tap the "-" (minus icon) inside an orange circle icon next to the item in the cart. One item will be removed for each time the icon is tapped. To clear out an entire order and start over, just press "Clear." When the order is all set, press "Checkout" to take you to the screen to accept payment.

Product Sales: Make sure "Products" is highlighted. You'll see two lists arranged on screen: "Associated Products" are products assigned to the event, "Other Products" is a list of every product you have created, allowing you to also sell those. Select a product name from the list to load its variants, then tap an item once to add it to cart; tap again to increase the quantity in the order. The cart works the same for products, so you can remove products, clear cart, or advance to checkout as detailed above.

To sell for different events or switch between product and ticket sales tap the back arrow at the top of the screen. Tap the event name and select a new name to add tickets for another event. Tap the "Events" or "Products" option to switch between them.

Payment Options: There are 3 options for accepting payment

  1. Checkout With Terminal:  Tap, insert, or swipe the card with the card reader. This will also accept Google Pay or Apple Pay.

    **NEW iPhone's can now use the built-in iPhone Tap to Pay feature, so a card reader is not required to accept card payments. Note: Your iPhone will need to have sending and receiving money enabled to use this feature. Do this by going to Wallet & ApplePay in the iPhone settings, and turn on Apple Cash.

  2. Key in Card:  Manually key-in the card information when card cannot be read. Card number, expiration date, and CVC will need to be entered.

  3. Take Cash:  Customer paying in cash. An optional calculator is provided to easily handle the amount of change needed, but does not need to be used when taking cash.   

Promo codes can be applied on the the checkout screen by click the blue "Apply Promo Code" button to bring up a list of promo codes you have created. Select the code you want to apply from the list to apply the discount. The order totals will update automatically when returned to the checkout screen. Only one promo code can be used per transaction.

After payment has been accepted, the next screen provides a full screen field to collect the customer's signature. A signature is required for all purchases with a credit/debit card, but is optional for cash purchases. Once the signature is collected, the following screen will offer options to email a receipt to the customer, print tickets (if you have a BOCA printer), or print a receipt (if you have a STAR receipt printer - more info here). Tap "Done" in the top right part of the screen to return back to the sales screen.

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