Scanning Tickets at the Event
Alex Linebrink avatar
Written by Alex Linebrink
Updated over a week ago

Scanning Tickets With The Passage Manager App

To start scanning tickets, open the Passage Manager app on your iOS or Android device and log in with your Passage account email and password. Then, tap the "Check In" tab at the bottom of the screen on iOS. The app uses the device's built in camera to scan. Center the customer's barcode in the screen and tap to scan. If scanning in the dark, you can turn on the device's flash by toggling the lightning bolt icon on screen.

Scanning is related to whatever event, ticket type, and time-slot settings you have selected. Select the event you are scanning for with the top button on the Check In screen. By default "Any Time" and "Any Ticket Type" will be the settings for the other two buttons. This will allow you to scan for any tickets purchased for that event. If you want to narrow down what will scan successfully, then tap those buttons to select a specific timeslot or a ticket type.

Second, there are TWO SCANNING MODES available. These can be switched in the app settings. Click the "Settings" tab at the bottom, then select "Scan Settings." Toggle the button next to "Quick Scan" to the right to enable it; toggle to the left to disable.

Quick Scan Mode 

With Quick Scan turned on (toggled to the right) scanning the QR code will simply return a green checkmark for a valid ticket, or a red X for an invalid ticket.

X means there are no passes on the scanned ticket that are unused and match the conditions selected (event, ticket type, and time slot).

means ONE available pass has been redeemed for the conditions selected (event, ticket type, and time slot). Tap the screen to continue redeeming passes for the number of customers entering, or until the scan returns a red X.Example scenario: If someone has 4 valid entries available, scanning, and getting a yes once will mark off one of those tickets, but three will still remain. Scan three more times, and all four will be used. When all tickets are used, the next scan will return a red X on screen signifying all available passes have been used. 

Quick Scan Mode Disabled

With Quick Scan turned off (toggled to the left) scanning the QR code will display the customer's entire order. Individual tickets or all tickets can then be redeemed by toggling the buttons next to them to the right. This scan mode is best used when scanning for multiple events at one time, a situation where Quick Scan would return an invalid response for an event that wasn't selected. This mode will also allow you to identify and redeem only the specific desired ticket type(s) to redeem, while Quick Scan would just redeem one-by-one down the list.

If the customer has a long list of passes available, you can use the "Redeem All" option to check in every member of their party at once. The toggles from all passes will flip to the right. Whether redeeming all or only part of an order, when you're done redeeming tap the back arrow at the top of the screen to return to the Check In screen.

Did this answer your question?