Did you order a Stripe Card Reader? Need help setting it up? This article is for you!
First off, you made a great choice: the Stripe Reader M2 is fast, wireless (no audio jack needed!), and portable. In addition, it supports a variety of transaction types: you can swipe cards, insert an EMV/chip card, tap a “Tap to Pay” card, or even accept mobile wallet payments from Apple Pay or Google Pay! It’s one of the best card readers on the market and should work great for your on-site sales with the Passage Manager App.
Once you have your new card reader, here's how to get it working:
Install (or Update) the Passage Manager App
First, if you haven't done so already, please download and install the latest Passage Manager App on your iOS (9.3+) or Android (7.0+) device. If there’s an update available, please install that as well! You can search the iTunes or Google Play Store for “Passage Manager”.
When you first open the Passage manager app and login you’ll need to allow it permission to use your camera (for scanning). As long as you’re using the Chipper 2X BT Bluetooth card reader you won’t need to allow microphone/audio access.
Setup
For the Chipper 2X BT Bluetooth reader, please follow these steps the first time you use it:
Charge the reader. Use the included USB cord to charge the reader.
Turn on your card reader by pressing (and releasing) the power button on the side.
Head to the Bluetooth Reader Setup in the Passage Manager App. Tap “Settings” in the Passage Manager App, then “Sales Settings”, then “Bluetooth Reader Setup”.
Allow location permissions. You’ll likely be asked now (or later) to allow Passage Manager to access your device’s location. Please hit “OK” or “Allow” when this pops up.
Tap “Search for Readers”. You should see a long string of numbers preceded by “STRM”. If nothing comes up within 20 seconds please check to make sure your reader is turned on (it will have a blinking blue lights along the top front).
Connect to your reader. Tap the long string of numbers to connect to your reader. If on iOS it should say “Connected to Reader STRMXXXXXXX” at the top of the screen, and the search button will change to a “Disconnect” button. If on Android it will first ask you to pair (please click “Accept” or “Pair”) and then will show that it’s connected. If you don’t see the “Connected Status” please restart the app/device and try again.
***NOTE: If you continue to see a loop when trying to connect of the spinning wheel icon then the reader being selectable again, this is likely due to the reader installing a background update. Make sure that your reader is at least 50% charged (two dots lit + a third blinking on the reader) and wait a few minutes for the update to complete. You should hear a series of beeps from the reader at this time, then be able to connect.
That’s it! It’s time to use your new reader.
Making a Sale
Tap the “Sell” tab at the bottom of the screen and proceed as normal through a checkout: Select the event at the top of the screen, then select the date, and then add at least one ticket (or product) to your cart. From there you can select “Checkout” at the bottom of the screen.
Reading the Card
Once at the checkout screen (after tapping “Checkout”) you should the message “Connected to Bluetooth Reader” quickly change to “Insert / Swipe / Tap”. When you see that message, you can read the card!
Insert (left picture): You’ll want to use this option for cards with a chip. Make sure the chip is facing down and towards the thicker part of the device. Push completely into the device. The app message will change to “Remove Card” when it’s finished reading the card (usually within a couple of seconds) and you’ll hear a completion beep. When it says Remove Card, you can remove the card :)
Swipe (middle picture): You really shouldn’t ever have to do this unless someone provides you a card with no chip (rare) or the reader can’t read the chip for some reason (also rare).
Tap to Pay (right picture): For cards with the “Tap to Pay” icon (or mobile devices running a tap to pay mobile wallets such as Apple Pay or Google Pay) you can simply hold the card or device up to the reader’s front tap to pay logo. Once done reading the Passage app will say “Remove Card” at which point you can move the card or device.
After Reading Your Card
After reading the card, please return the card to the owner. You'll be asked for the cardholder's signature on the screen (a big white box). From this screen, the cardholder can sign, and you can e-mail a receipt (using the top box), or print a receipt or tickets if you have a printer setup.
That’s It!
If you need any help with your new reader or any other part of your event setup, please don’t hesitate to reach out by phone (+1.855.688.7277 option 1) or email (help@gopassage.com). We’re happy to help!
AND PLEASE: Don’t forget to test your in-person transactions before your event! :)