For information and tips about using the Passage Manager app, please watch the video found here: https://passage.groovehq.com/knowledge_base/topics/getting-started-with-the-new-passage-manager-app
Passage not only allows you to sell tickets to your events online in advance, you can also sell tickets and products in-person at the event. Both credit card and cash transactions can be processed and included in your reporting alongside your online sales. In order to accept credit card transactions you will need a supported card reader, which can be ordered at this link: https://gopassage.com/product/chipper-2x-bt-card-reader/.
To get started with in-person sales log into the Passage Manager app with your account email and password. Then, tap the "Sales" icon at the bottom of the screen.
Tap the "Select an Event" button and choose the event you are selling for from the list. You can then tap the "Events" tab for ticket sales or the "Products" tab to sell merchandise or other products you have connected to the event (Note: if you don't have any products, you won't see the tab). You can switch back and forth between these tabs to include both on the same order.
Ticket Sales: Make sure "Events" is highlighted, then select the timeslot you are selling for. This will bring up a list of available ticket types. Tap an item once to add it to cart; tap again to increase the quantity in the order. To reduce quantity or remove an item from the cart, tap the "-" (minus icon) inside an orange circle icon next to the item in the cart. One item will be removed for each time the icon is tapped. To clear out an entire order and start over, just press "Clear." When the order is all set, press "Checkout" to take you to the screen to accept payment.
Product Sales: Make sure "Products" is highlighted. You'll see two lists arranged on screen: "Associated Products" are products assigned to the event, "Other Products" is a list of every product you have created, allowing you to also sell those. Select a product name from the list to load its variants, then tap an item once to add it to cart; tap again to increase the quantity in the order. The cart works the same for products, so you can remove products, clear cart, or advance to checkout as detailed above.
To sell for different events or switch between product and ticket sales tap the back arrow at the top of the screen. Tap the event name and select a new name to add tickets for another event. Tap the "Events" or "Products" option to switch between them.
Checkout Screen: On the checkout screen are shown 4 rows of pricing.
- Tax - If you have tax set up for your venue venue or products, then this will be calculated here.
- Cash Total - The total dollar amount of tickets and products being purchased plus tax (if applicable), without fees included. Service and processing fees do not apply to cash sales.
- Service Fee - If you have fees set to pass on to customers, then these will be calculated here.
- Grand Total - The total dollar amount of tickets and products being purchased + tax (if applicable) + service fee. Grand Total is used for all credit/debit card sales.
You can also apply promo codes created for your venues or events on the app from this checkout screen. Click the blue "Apply Promo Code" button to bring up a list of promo codes you have created on the system. Tap the code once to apply the discount, and the order totals will update automatically. Only one promo code can be used per transaction.
Payment Options: There are 3 options for accepting payment
- Swipe Card: Tap, insert, or swipe the card with the card reader.
- Key Card: Manually key-in the card information when card cannot be read.
- Cash: Customer paying in cash. A simple calculator is provided to easily handle the amount of change, but does not need to be used when taking cash.
After payment has been accepted, the final screen provides a large field to collect a customer signature for credit/debit card sales, email the customer a receipt, print tickets (if you have a BOCA printer), or print a receipt (if you have a STAR receipt printer - more info here). The signature must be collected for all purchases with a card, but is optional for cash purchases. Tap "Done" or any of the the email or print buttons to return back to the selling screen.