# Ticketing Support Help Center

> Help center for Ticketing Support

## Purchasing Tickets

- [Pending Charge on Card After Checkout Error \(And No Tickets\)](https://help.gopassage.com/en/articles/2145447-pending-charge-on-card-after-checkout-error-and-no-tickets.md): Do you see a pending charge on your card after receiving an error when trying to checkout? Find out why here!
- [Ticket Transfers](https://help.gopassage.com/en/articles/6616623-ticket-transfers.md): Transfer your tickets to friends, family, employees, or anyone
- [Reschedule Your Tickets on Passage](https://help.gopassage.com/en/articles/6616638-reschedule-your-tickets-on-passage.md): How to Change the Date and Time for Your Tickets as a Customer on Passage
- [Reschedule Your Tickets on HauntPay](https://help.gopassage.com/en/articles/6616836-reschedule-your-tickets-on-hauntpay.md): How to Change the Date and Time for Your Tickets as a Customer on HauntPay
- [Ticket Purchasers: Redeeming Your Enhanced Refund Protection](https://help.gopassage.com/en/articles/7988515-ticket-purchasers-redeeming-your-enhanced-refund-protection.md): Did you purchase Enhanced Refund Protection for your tickets? Here is how you can request your conditional refund.
- [Questions About Event Details and Policies](https://help.gopassage.com/en/articles/63995-questions-about-event-details-and-policies.md)
- [I click "Purchase" and nothing happens!](https://help.gopassage.com/en/articles/63956-i-click-purchase-and-nothing-happens.md)
- [Error After Clicking "Purchase"](https://help.gopassage.com/en/articles/63955-error-after-clicking-purchase.md)
- [My Cart Is Empty After Adding Tickets](https://help.gopassage.com/en/articles/63952-my-cart-is-empty-after-adding-tickets.md)
- [Your Credit/Debit Card Information is Safe with Us](https://help.gopassage.com/en/articles/63954-your-credit-debit-card-information-is-safe-with-us.md)

## Creating & Editing Venues, Events, and Products

- [Image Uploads](https://help.gopassage.com/en/articles/5075633-image-uploads.md): Recommended sizes for your event and venue graphics
- [Timeslot Restrictions for Promo Codes](https://help.gopassage.com/en/articles/6332987-timeslot-restrictions-for-promo-codes.md): Offer Discounts for Specific Days or Times Only
- [Add Sections, Seats, and Tables to a Seating Chart](https://help.gopassage.com/en/articles/6716397-add-sections-seats-and-tables-to-a-seating-chart.md): How to design your seating chart
- [Collect Sales Tax for Tickets](https://help.gopassage.com/en/articles/8001923-collect-sales-tax-for-tickets.md): How to set the tax rate for your ticket sales
- [Collect Sales Tax for Products](https://help.gopassage.com/en/articles/8002075-collect-sales-tax-for-products.md): How to set a tax rate for your product sales
- [Sponsor Logo on Tickets](https://help.gopassage.com/en/articles/8006451-sponsor-logo-on-tickets.md): Where to add a sponsor logo for your customers' tickets
- [Preview Your Event Ticket](https://help.gopassage.com/en/articles/8016862-preview-your-event-ticket.md): See an example of the ticket your customers will receive
- [Early Bird Discounts](https://help.gopassage.com/en/articles/8032808-early-bird-discounts.md): How to set pre-sale pricing for early bird discounts
- [Scheduled Payments](https://help.gopassage.com/en/articles/4935719-scheduled-payments.md)
- [Group Sales Discounts](https://help.gopassage.com/en/articles/8002622-group-sales-discounts.md): Offer discounts for large groups purchasing together
- [Update Items in a Subscription](https://help.gopassage.com/en/articles/4867454-update-items-in-a-subscription.md): Add New Events and Products to a Subscription Package
- [Create a Subscription Package](https://help.gopassage.com/en/articles/4853478-create-a-subscription-package.md): Sell Monthly Subscription Plans for Multiple Events
- [Using Virtual Queues at Your Event](https://help.gopassage.com/en/articles/4260008-using-virtual-queues-at-your-event.md)
- [Sell Tickets for In-Person + Virtual Access to the Same Event](https://help.gopassage.com/en/articles/4128231-sell-tickets-for-in-person-virtual-access-to-the-same-event.md): Give your customers the option to attend at the venue or watch online from home
- [Setting Up a Virtual Queue for Your Event](https://help.gopassage.com/en/articles/4260079-setting-up-a-virtual-queue-for-your-event.md)
- [Add Your Event Date & Time](https://help.gopassage.com/en/articles/4108966-add-your-event-date-time.md): Create individual dates and times for your event
- [Upcoming Event Email Reminders](https://help.gopassage.com/en/articles/3871988-upcoming-event-email-reminders.md): Remind guests by email ahead of their scheduled event time
- [Assigned Seating / Spaces](https://help.gopassage.com/en/articles/2806366-assigned-seating-spaces.md): Let your customers reserve seats, tables, booths, and more.
- [Customer Choice Bundles](https://help.gopassage.com/en/articles/2741903-customer-choice-bundles.md)
- [Sponsor Image or Advertisement on Tickets](https://help.gopassage.com/en/articles/64037-sponsor-image-or-advertisement-on-tickets.md)
- [Creating and Selling Products](https://help.gopassage.com/en/articles/64036-creating-and-selling-products.md): Create and sell your first products as an upsell, standalone, or in-person on the Passage Manager App.
- [Create and Sell Gift Cards](https://help.gopassage.com/en/articles/1106327-create-and-sell-gift-cards.md): Offer gift cards or vouchers for customers to purchase
- [Maximum Tickets per Purchase](https://help.gopassage.com/en/articles/64034-maximum-tickets-per-purchase.md)
- [Timed Ticketing & Time Slots](https://help.gopassage.com/en/articles/64032-timed-ticketing-time-slots.md): A guide to setting up timed ticketing and understanding the time slot settings.
- [Difference Between Ticket and Service Fees](https://help.gopassage.com/en/articles/64030-difference-between-ticket-and-service-fees.md)
- [Sell Multiple Items Together in Bundles](https://help.gopassage.com/en/articles/64021-sell-multiple-items-together-in-bundles.md)
- [Promo Codes](https://help.gopassage.com/en/articles/64015-promo-codes.md)
- [Upload Multiple Promo Codes at One Time](https://help.gopassage.com/en/articles/64010-upload-multiple-promo-codes-at-one-time.md)
- [Collect Additional Customer Info with Custom Fields](https://help.gopassage.com/en/articles/63965-collect-additional-customer-info-with-custom-fields.md)
- [Ticket Types](https://help.gopassage.com/en/articles/63963-ticket-types.md)
- [Creating an Event](https://help.gopassage.com/en/articles/63960-creating-an-event.md)
- [Creating a Venue](https://help.gopassage.com/en/articles/63959-creating-a-venue.md)
- [Seating Chart Price Levels](https://help.gopassage.com/en/articles/8113862-seating-chart-price-levels.md)
- [How to Cancel Your Event](https://help.gopassage.com/en/articles/9546936-how-to-cancel-your-event.md): Need to cancel or reschedule your event? Passage makes it super simple to notify your guests and update your event!
- [Invoicing](https://help.gopassage.com/en/articles/9898411-invoicing.md)
- [Ticket Triggers \(Dynamic Pricing\)](https://help.gopassage.com/en/articles/9953416-ticket-triggers-dynamic-pricing.md)
- [Bundle Additions](https://help.gopassage.com/en/articles/8950379-bundle-additions.md): Add Tickets or Products to Transactions for Existing Bundle Holders
- [Upsell Event Tickets](https://help.gopassage.com/en/articles/11795198-upsell-event-tickets.md): Offer ticket sales for other events as an add-on during checkout
- [Include a Required Waiver with Your Ticket Sales](https://help.gopassage.com/en/articles/12328650-include-a-required-waiver-with-your-ticket-sales.md)

## Marketing and Promoting Events

- [Admin Sales & Comp Tickets](https://help.gopassage.com/en/articles/5964103-admin-sales-comp-tickets.md)
- [Promote Your Event To Local Fans! 🎉](https://help.gopassage.com/en/articles/6647644-promote-your-event-to-local-fans.md): Get the word out through posting to local event directories
- [Where to Find Your Ticket Sales Link](https://help.gopassage.com/en/articles/8002189-where-to-find-your-ticket-sales-link.md)
- [How to set up a BOGO Discount](https://help.gopassage.com/en/articles/8006554-how-to-set-up-a-bogo-discount.md): Options for offering a buy one, get one free discount
- [Ticket Gifting: Allow Customers to Purchase Tickets as a Gift](https://help.gopassage.com/en/articles/5554782-ticket-gifting-allow-customers-to-purchase-tickets-as-a-gift.md): When enabled, a purchased can designate part or all of their ticket purchase as a gift for someone else! Read on for setup instructions.
- [Allow Ticket Transfers for Your Events](https://help.gopassage.com/en/articles/5278257-allow-ticket-transfers-for-your-events.md): Give ticket holders the ability to send their tickets to another person
- [Group Sales \(Assigned Seating\)](https://help.gopassage.com/en/articles/4271096-group-sales-assigned-seating.md)
- [Email Your Event Attendees](https://help.gopassage.com/en/articles/4427410-email-your-event-attendees.md)
- [Add an Action Button to your website using the Widget Builder](https://help.gopassage.com/en/articles/3116461-add-an-action-button-to-your-website-using-the-widget-builder.md)
- [Social Discounts](https://help.gopassage.com/en/articles/2626554-social-discounts.md)
- [Offer Automatic Discounts with Promo URLs](https://help.gopassage.com/en/articles/1871262-offer-automatic-discounts-with-promo-urls.md)
- [Embed Ticketing on Your Website](https://help.gopassage.com/en/articles/63977-embed-ticketing-on-your-website.md)
- [Tracking Sales with Referral Codes](https://help.gopassage.com/en/articles/63975-tracking-sales-with-referral-codes.md)
- [Get the Word Out: Sharing Events on Social Media](https://help.gopassage.com/en/articles/63968-get-the-word-out-sharing-events-on-social-media.md)
- [Email Marketing & Automation \(Main Article\)](https://help.gopassage.com/en/articles/14078839-email-marketing-automation-main-article.md): This article goes over all of the aspects of Passage's Email Marketing and Automation tools, with links to how-to articles on specific features.
- [Use a Pre-Built Email Template \(Email Marketing & Automation\)](https://help.gopassage.com/en/articles/14079123-use-a-pre-built-email-template-email-marketing-automation.md): This article covers the process to save an email template from the Passage Email Templates Library and edit it for use in your campaigns.
- [Create A Custom Email Template \(Email Marketing & Automation\)](https://help.gopassage.com/en/articles/14079230-create-a-custom-email-template-email-marketing-automation.md): The article goes over how to build a custom email template for use in your Passage Email Marketing campaigns.
- [Create & Send A One-Off Email Campaign](https://help.gopassage.com/en/articles/14089342-create-send-a-one-off-email-campaign.md): This article goes over building and sending a one-off email campaign to your customers.
- [Review Email Campaign Results & Usage \(Email Marketing & Automation\)](https://help.gopassage.com/en/articles/14116698-review-email-campaign-results-usage-email-marketing-automation.md): The guide will go over checking results on an email campaign and your usage of the email marketing functionality.
- [Create an Automatic \(Repeat\) Email Campaign \(Email Marketing & Automation\)](https://help.gopassage.com/en/articles/14116860-create-an-automatic-repeat-email-campaign-email-marketing-automation.md): This guide covers setting up an automated \(repeat\) email marketing campaign.
- [Event Quicklinks: Copy an Event URL or Download a QR Code](https://help.gopassage.com/en/articles/14117224-event-quicklinks-copy-an-event-url-or-download-a-qr-code.md): This guide walks through copying event links and downloading QR codes for easy sharing.

## Timed Ticketing

- [Custom Timeslot Text](https://help.gopassage.com/en/articles/2736208-custom-timeslot-text.md): Replace the public event date & time with custom timeslot text seen by customers
- [Block Time Slots](https://help.gopassage.com/en/articles/64001-block-time-slots.md)
- [Bulk Editing Time Slots](https://help.gopassage.com/en/articles/64003-bulk-editing-time-slots.md)
- [Monitor Ticket Sales and Customer Info for Upcoming Events](https://help.gopassage.com/en/articles/63989-monitor-ticket-sales-and-customer-info-for-upcoming-events.md)
- [Private Time Slots](https://help.gopassage.com/en/articles/63986-private-time-slots.md)

## Integrations

- [Event Terms & Liability Waivers](https://help.gopassage.com/en/articles/2421657-event-terms-liability-waivers.md): If your event requires that your customers sign off on specific details, this article is for you!
- [Setting Up & Using Red-Light Barcode Scanners](https://help.gopassage.com/en/articles/1169532-setting-up-using-red-light-barcode-scanners.md): Scan in all lighting! The Passage Manager App now works with Socket Mobile red-light barcode scanners. Here's how to set-up and use them!
- [Zapier: Integrate & Automate with 2,000+ Web Apps!](https://help.gopassage.com/en/articles/64005-zapier-integrate-automate-with-2-000-web-apps.md): Want to simplify your life by automatically delivering data and triggering follow-up actions with over 2,000 web-apps? This one is for you!
- [Enhanced Refund Program for Your Account](https://help.gopassage.com/en/articles/7988473-enhanced-refund-program-for-your-account.md)

## Reporting & Event Attendee Info

- [Disputes Report](https://help.gopassage.com/en/articles/3554589-disputes-report.md)
- [Tracking Event Page Views](https://help.gopassage.com/en/articles/8047674-tracking-event-page-views.md): Use Google Analytics to track activity on your event pages
- [Daily Breakdown Report](https://help.gopassage.com/en/articles/2417923-daily-breakdown-report.md)
- [Deposits Report](https://help.gopassage.com/en/articles/2417766-deposits-report.md)
- [Failed Transactions Report](https://help.gopassage.com/en/articles/2417688-failed-transactions-report.md)
- [Events Report](https://help.gopassage.com/en/articles/2383403-events-report.md)
- [Tickets Report](https://help.gopassage.com/en/articles/2378202-tickets-report.md)
- [Transactions Report](https://help.gopassage.com/en/articles/2382869-transactions-report.md)
- [Changing Customer Name & Email](https://help.gopassage.com/en/articles/1458006-changing-customer-name-email.md)
- [Changing Customer Orders](https://help.gopassage.com/en/articles/64039-changing-customer-orders.md)
- [Downloading an Event Guest List](https://help.gopassage.com/en/articles/64006-downloading-an-event-guest-list.md)
- [Products Report](https://help.gopassage.com/en/articles/9268454-products-report.md)
- [Add Items to Transaction](https://help.gopassage.com/en/articles/10028572-add-items-to-transaction.md)

## Using the Passage Manager App

- [Assign a Static IP to Your STAR Receipt Printer](https://help.gopassage.com/en/articles/4442393-assign-a-static-ip-to-your-star-receipt-printer.md): Are you having problems with your router changing the IP address of your STAR printer causing it to disconnect? Follow these instructions!
- [Passage Manager App: Scan Settings](https://help.gopassage.com/en/articles/3710080-passage-manager-app-scan-settings.md)
- [Passage Manager App: Sales Settings](https://help.gopassage.com/en/articles/3710032-passage-manager-app-sales-settings.md)
- [Setting Up \(and Using\) Bluetooth Card Reader](https://help.gopassage.com/en/articles/3383684-setting-up-and-using-bluetooth-card-reader.md): Did you order a Chipper 2X BT \(Black\) or M2 \(White\) Bluetooth Card Reader? Need help setting it up? This article is for you!
- [Activate Square In-Person Payments Integration](https://help.gopassage.com/en/articles/2284447-activate-square-in-person-payments-integration.md): The Passage Ticketing platform is now integrated with Square! Read this for quick instructions on how to activate that integration.
- [How does the Passage Mobile Card Reader Work for In-Person Transactions, and Where Can I Get One?](https://help.gopassage.com/en/articles/64041-how-does-the-passage-mobile-card-reader-work-for-in-person-transactions-and-where-can-i-get-one.md): If you're looking for info on how to accept credit cards at-the-door via swiped, chip, or Tap-to-Pay transactions, this article is for you!
- [Offline Mode / Sync Scanning Mode](https://help.gopassage.com/en/articles/811960-offline-mode-sync-scanning-mode.md): A faster / more consistent ticket scanning experience on the Passage Manager App if you have intermittent internet connectivity issues.
- [Setting up Your STAR Thermal Receipt Printer with the Passage Manager App](https://help.gopassage.com/en/articles/64040-setting-up-your-star-thermal-receipt-printer-with-the-passage-manager-app.md)
- [Selling Tickets and Products at Your Event](https://help.gopassage.com/en/articles/64012-selling-tickets-and-products-at-your-event.md)
- [Admitting Customers with the Guest List](https://help.gopassage.com/en/articles/64011-admitting-customers-with-the-guest-list.md)
- [Scanning Tickets at the Event](https://help.gopassage.com/en/articles/64009-scanning-tickets-at-the-event.md)
- [Where to get the Passage Manager App](https://help.gopassage.com/en/articles/64008-where-to-get-the-passage-manager-app.md)
- [VIDEO: Getting Started with the New Passage Manager App](https://help.gopassage.com/en/articles/64007-video-getting-started-with-the-new-passage-manager-app.md)
- [Redeeming Tickets from Apple Wallet](https://help.gopassage.com/en/articles/8436856-redeeming-tickets-from-apple-wallet.md): How to scan your customer's tickets when displayed from their Apple Wallet
- [Passage Manager App Theme Settings](https://help.gopassage.com/en/articles/12430267-passage-manager-app-theme-settings.md)
- [Passage Manager App Reporting](https://help.gopassage.com/en/articles/12429865-passage-manager-app-reporting.md)
- [Change an In-Person Transaction Total at Checkout with "Custom Total"](https://help.gopassage.com/en/articles/12525199-change-an-in-person-transaction-total-at-checkout-with-custom-total.md): If you're using the Passage Manager App for in-person sales and need to periodically change the total of a transaction, read on!
- [Setting Up \(and Using\) the Stripe Reader M2 Card Reader](https://help.gopassage.com/en/articles/6059480-setting-up-and-using-the-stripe-reader-m2-card-reader.md)
- [Connecting Your BOCA Lemur Printer](https://help.gopassage.com/en/articles/14011985-connecting-your-boca-lemur-printer.md): This article goes over connecting your BOCA Lemur printer to the Passage Manager App

## Security and Fraud

- [Disputes & Chargebacks](https://help.gopassage.com/en/articles/2383300-disputes-chargebacks.md): What they are, how we protect against them, and how we fight them!
- [How We Fight Fraud in Payments](https://help.gopassage.com/en/articles/2382791-how-we-fight-fraud-in-payments.md): We do everything we can to keep fraudsters away from your event! Read on to understand how and what it means if you receive a fraud alert.
- [Enable 2-Factor Authentication \(2FA\) on your account](https://help.gopassage.com/en/articles/9558197-enable-2-factor-authentication-2fa-on-your-account.md)

## Vendor & Account Information

- [Accept Payments and Receive Deposits](https://help.gopassage.com/en/articles/3720718-accept-payments-and-receive-deposits.md): Turn on your ticket sales and connect a bank account to get your money!
- [How to Change Your Email Address](https://help.gopassage.com/en/articles/7910059-how-to-change-your-email-address.md): Do you need to change the email address associated with your account? This article is for you!
- [Update Bank Account](https://help.gopassage.com/en/articles/3341219-update-bank-account.md): Change the bank account connected for your deposits
- [What is the "Legal Entity Verification Document"?](https://help.gopassage.com/en/articles/2199498-what-is-the-legal-entity-verification-document.md)
- [Where Can I Use Passage to Sell Tickets?](https://help.gopassage.com/en/articles/64059-where-can-i-use-passage-to-sell-tickets.md)
- [Set Sending Email for Tickets and Confirmation](https://help.gopassage.com/en/articles/64058-set-sending-email-for-tickets-and-confirmation.md)
- [Refunds \(Policies and Issuing Them\)](https://help.gopassage.com/en/articles/64054-refunds-policies-and-issuing-them.md)
- [Tickets and Redemption](https://help.gopassage.com/en/articles/64050-tickets-and-redemption.md)
- [Reporting: Tracking Sales & Ticket Redemptions](https://help.gopassage.com/en/articles/64048-reporting-tracking-sales-ticket-redemptions.md)
- [Merchandise, Concessions, and Other "Product" Sales](https://help.gopassage.com/en/articles/64045-merchandise-concessions-and-other-product-sales.md)
- [Fraud Protection](https://help.gopassage.com/en/articles/64044-fraud-protection.md)
- [Online & Mobile Ticketing](https://help.gopassage.com/en/articles/64043-online-mobile-ticketing.md)
- [Pricing](https://help.gopassage.com/en/articles/64042-pricing.md)
- [Issue Refunds & Void Tickets](https://help.gopassage.com/en/articles/64027-issue-refunds-void-tickets.md)
- [Account Deposit Schedule](https://help.gopassage.com/en/articles/64022-account-deposit-schedule.md): A Guide to When Your Funds Will Be Deposited Into Your Bank Account.
- [Assigning Venue Employees](https://help.gopassage.com/en/articles/64013-assigning-venue-employees.md)
- [Instant Payouts](https://help.gopassage.com/en/articles/11011325-instant-payouts.md): Receive Funds Deposits From Your Account Balance Within 30 Minutes

## Virtual Events & Live-Streaming

- [Streaming with Open Broadcaster Software \(OBS\)](https://help.gopassage.com/en/articles/6001413-streaming-with-open-broadcaster-software-obs.md): The basics for using Passage Video Streaming with OBS
- [Live Stream Your Event with Passage Streaming](https://help.gopassage.com/en/articles/5413021-live-stream-your-event-with-passage-streaming.md)
- [Upload Your Video on Demand to Passage Video Hosting](https://help.gopassage.com/en/articles/5350267-upload-your-video-on-demand-to-passage-video-hosting.md)
- [Best Live-Stream Encoder Settings for Passage Streaming](https://help.gopassage.com/en/articles/4567095-best-live-stream-encoder-settings-for-passage-streaming.md): Confused about codecs, bitrates, and resolutions? This guide is for you!
- [Virtual Events](https://help.gopassage.com/en/articles/3826978-virtual-events.md): Sell customers tickets to view your online streaming event