Timed Ticketing & Time Slots

A guide to setting up timed ticketing and understanding the time slot settings.

Alex Linebrink avatar
Written by Alex Linebrink
Updated over a week ago

How does “Timed Ticketing” work?

Timed ticketing allows your event to control the size of crowds and keep lines moving quickly. You get options to schedule different time slots for entry to your attraction, set a ticket limit for each time, set a buffer between event times if necessary, and even make different ticket types available for different time slots - this option allows for variable pricing between slow and busy times. Time slots can be set for any duration. For example, you could have 100 tickets available each hour, 60 tickets every 30 minutes, or even all the way down to allowing just 1 group every 5 minutes.

In the wake of Covid-19 timed ticketing will be a great way to accommodate social distancing for patrons at your event. It will give you control of the number of people on-site at one time, allowing individual groups to be spread out. A buffer between time slots will help make sure all earlier groups have left before the next groups arrive, or offer an opportunity to take care of any required sanitization between groups.

Advanced Time Slots Creator

The advanced time slots creator can be accessed by clicking the "Advanced Time slots" button in the Dates & Times section of the event editor. This opens up an expanded list of options to set up timed ticketing throughout the day. Use the advanced time slot creator to more quickly set up an event with multiple time slots offered each day. In addition to the start and end time for the day you can also set up individual time slot duration and a buffer between event times, as well as repeat regularly scheduled time slots into the future right at the time you first create the time slots.

In the Advanced Time slots editor, the "Start Time" and End Time" options should be set to the time your attraction opens and closes for the day, respectively - i.e. 10 AM and 9 PM. "Duration of the Event" should be set to the length of an individual time slot - i.e. 45 minutes. A "Buffer Between Events" must also be set; use this in conjunction with the duration to to arrange your individual start times - i.e. a 45 minute duration and 15 minute buffer will create a new time slot every hour.

By default all ticket sales stop at the end time of the event. If you want to turn off sales at a different time, enter the number of hours before the event in the "Stop Sales" setting here. This will set that up at the same interval for all future time slots created at this time. You can also set a "Ticket Limit" for all time slots (the maximum number of tickets available to be sold, regardless of ticket type, for that time slot).

Make sure to select ticket type(s) to assign to the time slots being created before continuing. Time slots created without ticket types assigned will not be able to be sold. (Note: Both on-sale time and ticket types can be changed later with the bulk editor.)

Finally, select the days of the week and a date range into the future over which to repeat these time slots. To ensure the best system performance if you have 10+ time slots per day, we recommend creating time slots only a few months in advance. Limiting the time slots will provide the best experience and ensure that everything loads quickly for your customers and in your admin section.

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