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Difference Between Ticket and Service Fees
Difference Between Ticket and Service Fees
Alex Linebrink avatar
Written by Alex Linebrink
Updated over a week ago

What is the difference between ticket and service fees?

The "Ticket Fee" setting on the ticket type allows you to fill in a dollar amount that you want to charge your customers for purchasing tickets online. The Ticket Fee is additional funds you will receive along with the ticket price. You do not have to include an amount, and we strongly suggest you do not add more than an additional 7.5% of the ticket price. Note: if you add a Ticket Fee amount, this will only be collected for online sales.
The Processing Fee and Service Fees are the fees that Passage receives from a sale. The processing fee is 2.75% and $0.30 per transaction, and the service fee is 2.5% and $0.50 per ticket. You have 2 options for the how to handle the processing and service fees. The default setting is to "Pass cost to consumer," which adds the fees to the cost of their ticket. Your other option is to "Incur cost," which you would select if you want to pay the fee instead of your customers.

Note: Ticket fees that you add on will also have the processing and service fees applied to them.

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