Custom fields allow you to collect information from your customers. We will get a name and email for all customers by default, but custom fields can be used to collect any additional information you want to have. Some common examples for custom fields include: phone number, how did you hear about the event, is this your first time attending one of our events, identifying the name of a larger group they are part of, or shipping address information. These questions are presented to the customer when they select their tickets. Example:
***NEW*** As of March 2024 custom fields have been taken out of the individual event setup. You are now able to create a single custom field, and assign it to multiple events.
Create Custom Fields
To create or manage custom fields open the Account dropdown menu in the top right of your admin area, and select Custom Fields from the list. This will take you to a page listing all of your existing custom fields. You can edit the custom field question text or input preference for codes from the list, or click the New Custom Field button to add the question text and input preference for a new custom field.
Custom fields may also be deleted from this list, however, note that deleting a custom field will also delete all customer response data collected for the custom field. So, deleting is only recommended if it's a code you no longer are using and have exported the data for.
Add Custom Fields to Events
Once a custom field is created, you can add to an event under the Ticket Info section of the event editor. Edit the event from your Manage Events page, then navigate to the Ticket Info section and the "Custom Fields (Add existing custom fields to your event)" setting. Select the custom field you want to add by name from the dropdown menu, and click the "Add Selected Custom Field" button. A box for the custom field will be added below.
The custom field's box has 3 selectable settings:
Required?: Choose whether to make the field required or not
Hidden?: Choose whether the field is visible or hidden. As noted above, deleting a custom field also deletes all responses collected. Selecting the hidden option allows you to stop showing the custom field to customers, but keep all previous responses.
Answer Collection Preference: There are two ways to collect responses. Per Group will collect 1 answer per order. Per Ticket will collect a separate answer for each ticket added to cart.
Click the "Save Event" button in the left sidebar when finished to update the event's custom fields.
Where can I find the customer responses to my custom fields?
Custom field responses are available to you in two places. The first is in the guest list on your Upcoming Events admin page. You can click into "View Guest List", then on "More Info" to see the custom field responses for an individual customer.
The second place you can find this information is in the downloadable guest list for your event. Get to the downloadable guest list by heading the Manage Events page in your admin area, open the "Select an Option" dropdown menu, and select the "Guest List" option. You can select a single event time or multiple times, and choose the file type you prefer (PDF or CSV). Hit the create guest list button to have the file emailed to you. Your custom field responses will be found in the last column of the guest list. Note: If you need to pull a guest list for a past event time, you will need to unarchive those event times before accessing them in the guest list select.