There is new functionality behind admin sales and comp tickets. The new process will take you through the same add-to-cart process as public sales through the website, and now allows you to sell bundles, subscriptions, individual products, or multiple events / event times in the same admin checkout.
There are now two ways to comp tickets or perform an admin sale:
From your Upcoming Events page, click the down arrow at the far right of a time slot and select "Sell/Comp Tickets"
If you need to sell or comp tickets for an event time that is set to private, click on the "Private" link next to the event's name under the Event column.
From the public event page add tickets to cart, then click the "Enable Admin Mode" button
When using this Admin Mode method your cart will NOT be subject to the standard countdown timer. This means you can hold tickets indefinitely for a customer, and wait to process their sale later.
When you reach the checkout page in admin mode you will be asked to select a payment method. There are 3 options:
1. Pay Now: Enter the customer's information to collect payment, create and deliver their tickets immediately. Using Pay Now will present a form to fill in the card payment fields, as well as the customer's information (name, email), and the options to customize the email subject or messaging.
Other options for Pay Now:
Send Date (optional): By default the tickets will be delivered immediately, but you can set a future send date if you want to delay delivery of the customer's tickets.
Only Send PDF: The default email will require the customer to log into an account to claim their tickets. Select this option if you just want to send the PDF, and not require any action on the customer's end.
Notes: Optional details or information that will be stored in the transaction details.
2. Comp Order: Remove the card payment fields to issue complimentary tickets. The form for a comp order will just include the fields for customer's information (name, email), and the options to customize the email subject or messaging.
Other options for Comp Order:
Send Date (optional): By default the tickets will be delivered immediately, but you can set a future send date if you want to delay delivery of the customer's tickets.
Only Send PDF: The default email will require the customer to log into an account to claim their tickets. Select this option if you just want to send the PDF, and not require any action on the customer's end.
Separate QR Code Per Ticket: Selecting this option will split up each ticket in the order into a separate transaction, resulting in each having its own single-scan QR code. Use this to provide a series of one-time use barcodes that the recipient can print individually. *** NOTE: Due to size limits for various email servers, we recommend not doing more than 35-40 tickets per separate QR code comp.
Notes: Optional details or information that will be stored in the transaction details.
3. Send Invoice: Allow the customer to complete the payment later at their convenience. Find all the information on invoicing here.
Video Walk-Through: