To use a virtual queue open the "Select an Option" dropdown menu on your event and choose "Virtual Queues" from the list. Then, click on the name of your queue from the list to open it. This takes you to a page with two lists: "Waiting" and "Ready".
Customers are added to the Waiting queue when they are first checked in by scanning of their ticket, the guest list, or using self-check-in. The list goes from the oldest check-ins at the top to the newest at the bottom, and includes the customer names and the number of tickets they have for their group.
You can manually move customers from the Waiting queue to the Ready queue, or have the queue set to automatically keep a certain number of people in the Ready queue.
Waiting and Ready Queue List Options:
Edit icon: Click to edit patron's phone number
Info icon: Click to see group's ticket type details
Checkmark icon: Click the checkmark to move the guest over to the Ready queue
'X' icon: Click the 'X' to remove the guest from the waiting queue
Bell icon: Click to resend the latest text message notification
If you are using the feature to automatically keep a set number of people in the Ready queue, you will need to load the Ready queue at the start of the night. The automatic queueing will take over once you've reached the number set. After that you can still manually add more groups to Ready if you choose. For example, the Ready queue has 6 open spaces, but the next group up in the Waiting queue has 8 people: you may opt to move this group over by clicking their checkmark. If necessary, you can also choose to push over groups from further down the list.
Managing Groups in the Virtual Queue
There are two ways that you can merge queue members together.
Combine Queue Members: Use this option to merge two or more groups into one group with one phone number. The primary use case is if members of a group purchased separately, this will let you combine them into one group to go in together. Clicking the "Combine Queue Members" button will bring up checkboxes next to all queue members, select the ones you want put together, then hit the "Combine Selected" button again to finish.
Group Queue Members: This option works great for events like hayrides, bus tours, or anything where you run the event with a specific number of people each time. Grouping the queue members will merge them into one group in the queue list, but they will all still have their own phone numbers on file. So, you'll be able to move everyone at one time into the Ready Queue, and each will still receive their own text notification. Clicking the "Group Queue Members" will open a field to enter a new group name, and bring up checkboxes next to all queue members. Select queue members so their quantities add up to your capacity, then hit the "Group Selected" button to complete the boarding group.
Adding Guests to the Virtual Queue
Customer information is not collected for in person sales. So, when doing in person sales for a virtually queued event you will need to add the group into the queue. This feature also gives you the option to freely admit walkups (guests of honor, giveaway winners, etc) without ringing up a sale. The "Add to Queue" option is displayed at the bottom of the queue with fields for First Name, Last Name, Phone Number and Group Size. Manually adding a customer will place them at the bottom of the Waiting queue with the group name and size displayed. The group's phone number will also be on file so they'll receive your queue's text notifications.